If you are unable to reset your details by clicking on the "Forgot my username or password" link, please get in touch with Customer Care at one of the following contact points:
You can change your details at any time. Either visit https://onepass.thomsonreuters.com/ or click on the "Update an existing OnePass profile" link on the OnePass sign-in screens of the products you want to access. Log into OnePass with your existing details to make changes if you want to update your profile.
Visit https://onepass.thomsonreuters.com/ to create or update an existing OnePass profile.
There are two primary methods for non-Federation subscribers;
1. Using a Single Sign On link
Thomson Reuters platform links can be modified to flag Single Sign On Access, both for the platform itself and for deep links to content within the platform. This is done with relatively simple alterations to links, example below (where ### is a value unique to your organisation Thomson Reuters will provide you);
https://www.westlaw.com
to
https://www.westlaw.com?groupid=###
2. Using the "Access with Single Sign On" button
Access to platforms with single sign on can be achieved by clicking the "Access with single sign-on" button on the bottom of the screen.
The user can then enter their organisation email or group ID (the group ID will be provided as part of setup), and their browser can be set to remember that information, and to always take them automatically to this screen.
Yes.
Thomson Reuters has partnered with several Access Federations to provide access to members.
These include;
